Limited Warranty

Rhino Boost warrants that all Rhino Boost products are free from defects in materials and workmanship under normal consumer use for the applicable warranty period outlined below, subject to the exclusions detailed in this policy.

This Limited Warranty represents Rhino Boost's complete and exclusive warranty obligation. Rhino Boost does not authorise any person or organisation to assume any additional liability in connection with the sale or use of its products.

Warranty Period

All Rhino Boost battery products are covered by a 24-month limited warranty from the original date of purchase.

To make a warranty claim, proof of purchase (such as a sales receipt or order confirmation) must be provided to verify the warranty start date.

Warranty Replacements

If a Rhino Boost product develops a manufacturing defect during the applicable warranty period, Rhino Boost will, at its discretion, repair or replace the product at no additional cost.

Any replacement product supplied under this warranty will continue to be covered for the remainder of the original warranty period.

Original Purchaser

This warranty applies only to the original purchaser of the Rhino Boost product and cannot be transferred to any subsequent owner.

Warranty Exclusions

This warranty does not cover products that have been:

• Misused, abused, neglected, modified or damaged through accident or improper use.
• Used in a manner inconsistent with Rhino Boost's instructions or product documentation.
• Repaired or modified by anyone other than an authorised Rhino Boost service provider.
• Purchased through unauthorised resellers or online auction websites.
• Improperly maintained or stored.

For rechargeable battery products, the warranty may be void if the battery is not fully charged within 7 days of purchase and recharged at least once every six months while in storage.

Customer Support

If you require warranty assistance or have any questions regarding your Rhino Boost product, please contact our customer support team.

Email: support@rhinoboost.co.uk

Returns & Refund Policy

30-Day Money-Back Guarantee

Rhino Boost offers a 30-day money-back guarantee on products purchased directly from the official Rhino Boost website.

If you are not completely satisfied with your purchase, simply contact us within 30 days of receiving your order. Once the returned product has been received and inspected, we will process a refund of the purchase price, provided the item meets the return requirements outlined below.

Return Eligibility

To qualify for a return under the 30-day money-back guarantee:

• The product must have been purchased directly from the Rhino Boost website.
• You must contact Rhino Boost within 30 days of the original delivery date.
• The product must be returned in its original packaging with all accessories, manuals and included materials.
• The item must be returned in new or as-new condition.
• A valid Return Merchandise Authorisation (RMA) number must be obtained before returning the product.

Refund Processing

Once your returned product has been received and approved, your refund will be processed using the original payment method.

Please allow 7–10 business days for the refund to appear on your bank or credit card statement, depending on your payment provider.

If you have not received your refund after this period:

1. Check your bank account.
2. Contact your card provider, as processing times may vary.
3. Contact your bank for further information.
4. If your refund is still outstanding, please contact Rhino Boost Customer Support.

Non-Returnable Items

Rhino Boost cannot accept returns or provide refunds for:

• Products that have been custom-made or personalised.
• Products purchased from third-party retailers, distributors or marketplaces.
• Products returned without prior authorisation.
• Products that have been damaged through misuse, neglect or unauthorised modification.

How to Return a Product

Before returning any item, you must obtain a Return Merchandise Authorisation (RMA) number from Rhino Boost Customer Support.

Returns received without a valid RMA number may be refused.

Return Process

Step 1 – Request an RMA

Contact Rhino Boost Customer Support by email to request a Return Merchandise Authorisation (RMA) number.

Email: support@rhinoboost.co.uk

Step 2 – Package Your Return

Securely package the product in its original packaging where possible, including all supplied accessories and documentation.

Step 3 – Label the Parcel

Clearly display the RMA number on the outside shipping label of the parcel.

Please do not write directly on the original product packaging.

Returns received without a clearly visible RMA number may be delayed or refused by our warehouse.